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SHIPPING & DELIVERY POLICY

 

Last updated November 25, 2024

 

This Shipping & Delivery Policy is part of our Terms and Conditions ("Terms") and should be therefore read alongside our main Terms: https://www.acousticpanels.lv/t.

 

Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.

 

WHAT ARE MY SHIPPING & DELIVERY OPTIONS?

 

In-Store Pickup

 

In-store and curbside pickup is available for All products. Pickups are available Monday-Friday 8:00-16:00. We will contact you when your order is ready for pickup.

We offer various shipping options. In some cases a third-party supplier may be managing our inventory and will be responsible for shipping your products.

 

Shipping Fees

 

We offer shipping at the following rates:

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We have 2 delivery methods:

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1. The customer arranges the delivery himself: hiring a driver or picking up the goods from the warehouse

  • 2-14 working days ( depends on production time - production is put on schedule after payment)

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2. Our company itself organizes delivery through forwarding companies

  • 2-14 working days (After production-Depends on your location and other factors)

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  • Any weight, any directions:

The customer places an order, writes the exact address, we calculate the delivery based on weight, size and location of the customer and send him the final invoice with the price.

All times and dates given for delivery of the products are given in good faith but are estimates only.

 

For EU and UK consumers: This does not affect your statutory rights. Unless specifically noted, estimated delivery times reflect the earliest available delivery, and deliver will be made within 30 days after the day we accept your order. For more information please refer to our Terms.

 

Please, make unpacking video, when you receive panels. If order is damaged and you have no video we can't make insurance payment. Thank you.

 

DO YOU DELIVER INTERNATIONALLY?

 

We offer worldwide shipping. Free shipping is not valid on international orders.

 

Please note, we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.

 

WHAT HAPPENS IF MY ORDER IS DELAYED?

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If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.

For EU and UK consumers: This does not affect your statutory rights. For more information please refer to our Terms.

 

QUESTIONS ABOUT RETURNS?

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If you have questions about returns, please review our Return Policy:

 

HOW CAN YOU CONTACT US ABOUT THIS POLICY?

 

If you have any further questions or comments, you may contact us by:

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